ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

Our products are delivered in the following ways:

Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.

Local pickup from a UPS Access Point. Never miss a delivery again by selecting UPS Access Point at checkout. You will receive an email notification when your order has arrived at the chosen location, and you can then pickup within 7 days at a time convenient to you.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we are only available in the US and do not currently offer international shipping. We apologize for any inconvenience this may cause. However, we are constantly evaluating our options for expanding our reach and may offer international shipping in the future. Thank you for your understanding.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Your order is dispatched 1-2 days after receipt of your order. But Delivery time will depend on customers locations and conditions.

WHAT ARE THE SHIPPING CHARGES?

Shipping costs are included in the price. So no shipping charge will be added to any order placed through the website. However for bulk orders and business the prices will depend on the quantity.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We currently accept payments through Stripe, which allows for all major credit and debit cards to be used for purchases. This includes Visa, Mastercard, American Express, and Discover. We do not accept cash or checks at this time. Please note that your card will be charged at the time of purchase. Thank you for shopping with us!

IS BUYING ON-LINE SAFE?

Yes, buying from our website is safe and secure. We are a registered company and take the necessary precautions to ensure the safety and privacy of our customers. Our website uses industry-standard encryption technology to protect your personal information and all online transactions are processed through a secure payment gateway. In addition, we have a strict privacy policy in place that outlines how we handle and protect your personal data. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

Orders and Returns

CAN WE ORDER IT AS A GIFT?

Yes, it is indeed a very thoughtful and impressive gift. It makes a perfect gift for any occasion, as every set comes neatly packed in our luxury chic box with a ready for gift giving. You can let us know, if you want some message card and we can help. *nominal charges will be applied.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible at support@luxrify.com. We will do our best to accommodate your request if your order has not yet been processed or shipped. However, please note that once your order has been shipped, we may not be able to cancel or make changes to it. We apologize for any inconvenience this may cause and appreciate your understanding.

HOW TO CLEAN THESE GLASSES?

These Champagne & Wine glasses are dishwasher-safe, but must be washed as other crystal wares. It is recommended that you remove the glasses from the dishwasher as soon as the program is finished. This is because the humidity in the machine can cause atmospheric deterioration. Also, it is important that the glasses stand upright and securely in the dishwasher to prevent them from being knocked against each other by the water pressure.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, we will send you an email with a tracking number and a link to the carrier's website where you can track your package. Please note that it may take up to 24 hours for the tracking information to update. If you have not received a tracking number or have any questions about tracking your order, please contact our customer support team at support@luxrify.com. We will be happy to assist you.

HOW DO I TRACK MY ORDER?

WHAT IS YOUR RETURN POLICY?

We offer a 24 hours right of return on all products purchased. If you wish to return a product, it must be unused and in its original packaging. Please note that the costs of returning the product are borne by the customer. If you have any further questions about our return policy or wish to initiate a return, please contact our customer support team.

WHAT IS THE PROCESS FOR RECEIVING A REFUND FOR A RETURNED PRODUCT?

Once we receive the returned product and it is approved by our returns department, we will issue a refund to the credit or debit card that was used for the original purchase. The refund amount will be credited as quickly as possible, usually within 10 days of receiving the returned product. If you have any questions or concerns regarding the refund process, please don't hesitate to contact our customer support team.

WHAT SHOULD I DO IF I RECEIVED A DAMAGED PRODUCT?

If you received a damaged product, please contact our customer support team immediately. We apologize for any inconvenience this may have caused and will do our best to resolve the issue as quickly as possible. In order to assist you, please provide us with your order number and a photo of the damaged product. Our team will then review your request and provide instructions on how to proceed. Depending on the circumstances, we may offer a replacement, a partial refund, or a full refund. Thank you for your understanding and cooperation in this matter.